Our home – Expert Marketplace

Provider Management

A high-tech platform for managing on-demand expert home service providers and the jobs they perform.

HandyBuddy

Expert Marketplace

a state-of-the-art B2B Home Services platform

a full suite of order lifecycle management capabilities. The Experts-as-a-Service platform was designed from the ground up to minimize customer/provider touchpoints and maximize automation.

Providers have the option of having either customer service reps manage orders or technicians can do the same via a Pro app.

Alternatively, the platform also supports webhooks that can be leveraged to enable providers to access order data via a system-to-system interface.

NOT A CLAIMS BASED SYSTEM

Orders are automatically assigned to providers in the marketplace based upon performance and availability. No need to claim an order.

ROBUST PORTAL FUNCTIONALITY

A one-stop-shop that enables providers to completely manage orders from start to finish. No manual interventions.

ORCHESTRATION AND NOTIFICATIONS

The customer and provider are continuously notified of steps along the fulfillment process to ensure a seamless customer experience.

PRO MOBILE APP

Give your field force access to orders via our Pro App which allows them to schedule appointments, communicate with customers and close out orders themselves

A powerful platform for managing the fulfillment of in-home assembly & installation services

What makes our platform different is that ALL services offered to providers are pre-priced and pre-negotiated. No jobs to claim. No haggling with quotes and/or estimates. All a provider needs to do is define their coverage areas, opt-in/out of a service and set-up their technicians for access (optional). Orders are automatically assigned to providers based upon this set of criteria and their performance metrics.

Our event-driven rules engine ensures that orders move along their way without friction in a low-touch manner. Orders can be sent to a provider via a webhook where it can be actioned against in a provider’s own field service system or managed directly via our portal.

From the point an order is received, a customer is continuously notified of the status of their order. This prevents the need for them to call anyone asking what’s happening with their order. The marketplace will email and text a customer (opt-in required) when an order has been assigned and include provider contact info, when it has been scheduled with the appointment date and when it’s been marked as complete with what to expect next.

Since our platform is not claim based, we are able to award jobs to the best performing providers. In addition to collecting customer feedback via reviews and ratings, the system tracks providers ability to respond to order fulfillment needs in a timely manner. Those providers who provide the best customer experience are awarded more of the work.

Provider Solutions

Orders (not leads) are automatically routed to providers on a meritocracy basis and they have everything needed to flawlessly and seamlessly get the job done to perfection!

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Retailer/Manufacturer Solutions

The Expert Marketplace can operate as a pure B2B play for those brands and ecommerce retailers that want to control more of the customer experience.

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We took a different approach from those so-called "Handy" apps. All Expert Marketplace providers are leaders in their field of service and are required to be well-equipped to oversee a large regional or national field-service workforce.